A high level list of some of the topics covered in the LSSBB certification program include:

• Fundamentals of Lean, historical roots and foundation of Lean based performance improvement, underlying and guiding concepts, standardization of processes, practices and products, the emergence and progression of the Toyota Production System and its translation to the insurance service industry, Lean optimization and integration of process, people, and technology
• Transforming every employee into a source of continuous performance improvement, increasing employee mindfulness, the concept of jidoka, the power of employee self reflection and hansei, the continuous and skillful Lean journey to perfection, the power of habit – improvement and coaching katas, Lean leadership, elevating the performance of every employee and work process
• Identifying and eliminating waste, purging the operation of non value adding work, customer centric Lean design, the ten forms of waste and how to eliminate them, transforming from a push to a pull production system, addressing unnecessary work, unevenness, and overburden in the process flow
• The power and discipline of Lean metrics, takt time, lead time, target cycle time, flow time efficiency, isolating and eliminating unwanted variance against Lean standards of high performance, value stream mapping, visual management of Lean measurements and kanban, statistical process control, causation vs. correlation and root cause analysis; conducting skillful and accurate Lean operational diagnostics
• The art and science of conducting gemba walks; going to the source of value creation and making it better, CT(X) trees, roll through yield, process measurement and improvement techniques, design for six sigma, PDCA on steroids and the design of experiments and innovations, the concept and measurement of the vital few, pareto analysis and Ishikawa root cause mapping, a complete review and understanding of the entire toolkit of lean black belt techniques and applications
• Six Sigma and Deming’s14 principles updated for today’s insurance business context, advancing the sigma performance of insurance operations and processes while improving the customer experience, measures of central tendency versus variance, identifying and solving unwanted variance against proper standards, value stream and customer journey Lean mapping
• The Lean Start-Up organization principles and practices applied to traditional insurance carriers, staging Lean disruption and innovation practices in insurance, minimum viable products and services, Lean planning and hoshin kanri, catch ball, the Lean X-Matrix, planning for Lean success
• Conducting kaizen, agile and scrum kaizen, attaining rapid improvements through kaizen, designing and sustaining higher performance, theory of constraints principles and applications, identifying and addressing bottlenecks and performance constraints, managing the loss function and mitigating risk, Kano design, improving the user experience, Lean and digital integration and resonance, the five prevailing laws of Lean and improving process capacity and performance; tollgate decision events, graphical business case and high impact presentations, operational modeling and business architecture within a Lean context – creating new possibilities and higher performance with less